Denmark (Copenhagen)

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Frequently Asked Questions

Please read our FAQ before sending us a message.

Our shipping fee is a flat rate of $5 per order. However, please note that local taxes and duties may apply based on your location. These additional charges are determined by your country’s regulations and are not included in the shipping fee. Customers are responsible for any applicable taxes upon delivery.

For more details on shipping policies, please contact our support team.

At GearPrepper, we strive to make your shopping experience convenient and secure. We accept the following payment methods:

Credit/Debit Cards: Major credit and debit cards, including Visa, MasterCard, and American Express.

Apple Pay: For fast and seamless payments directly from your Apple devices.

Google Pay: A quick and secure way to pay using your Android devices.

All transactions are encrypted to ensure your personal and payment information is protected. If you have any questions or encounter issues during checkout, our support team is here to assist you.

The delivery time for your order will vary depending on your location:

Within 10-14 Days: For most countries in North America, Europe, and parts of Asia.

Within 15-28 Days: For more remote regions and international deliveries outside major shipping hubs.

We aim to process and dispatch all orders promptly to ensure you receive your items as quickly as possible. While these are standard timeframes, please note that unforeseen delays, such as customs processing or local postal issues, may occasionally affect delivery times.

If you have further questions about shipping times to your specific location, feel free to contact our support team.

We prioritize your privacy and security at every step of your shopping journey. Here’s how we ensure a secure and protected experience:

Encrypted Transactions: All data exchanged during your visit, including payment information, is protected by industry-standard SSL (Secure Socket Layer) encryption. This ensures that your personal information cannot be intercepted by unauthorized parties.

Secure Payment Methods:
We partner with trusted payment gateways to process transactions, safeguarding your credit/debit card details and payment data.

Privacy Protection:
Your personal information is handled in accordance with strict privacy policies and is never shared with third parties without your consent.

Account Security:
If you create an account with us, your password is encrypted, and we recommend using strong, unique passwords for added protection.
Shopping with us is not only convenient but also secure. If you have further concerns about your data protection, please review our privacy policy or contact our support team.

When you place an order on our website, here’s what happens next:

Order Confirmation: You will receive an email confirming your order details, including a summary of items, the shipping address, and payment information.

Processing Your Order:. This step includes preparing the product for shipment.

Shipping: Once the order has been processed, the product is send directly to the address you provided.

Delivery to Your Doorstep: Depending on your location, the delivery timeframe is typically between 10-28 days.

Throughout this process, our team is here to assist with any questions or issues. If you have concerns about tracking or delivery, simply contact our support team, and we’ll be happy to help.

Yes, you will automatically receive an invoice via email once your order is completed. The invoice will be sent to the email address you provided during checkout.

The invoice includes:

A summary of the items you ordered.

Your payment details.

Shipping and billing information.

If you do not see the email, please check your spam or junk folder. For any questions or assistance regarding your invoice, feel free to contact our support team.

Send us an email

Customer Support at GearPrepper.com

At GearPrepper, we prioritize your satisfaction and are here to assist you with any questions or concerns. Whether you need help with product information, orders, shipping, or returns, our dedicated support team is ready to help you every step of the way.

How to Reach Us:
Email: support@gearprepper.com
Get in touch with us via email for quick assistance. We aim to respond within 24 hours on business days.

What We Can Help You With:

-Order Inquiries: Tracking your order, payment issues, or changes to your purchase.

-Product Support: Guidance on choosing the right survival gear, or questions about specific products.

-Returns & Refunds: Assistance with returns, exchanges, and refund requests.

-Technical Support: Help with using our website or troubleshooting issues.

And much more so feel free to ask.

Your satisfaction is our priority, and we are committed to providing you with the best experience possible. Thank you for choosing GearPrepper!

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